Pokemon Platinum Series Collection Box

Thank you for shopping at Trading Card Market.

U.S. Returns

We are happy to accept returns on unopened, factory-sealed products within 14 days of the delivery date.

A flat fee of $10.00 per return label used will be deducted from your refund to cover the cost of return shipping. Some returns may also be subject to a 15% restocking fee.

Original shipping charges are non-refundable.

Your refund will be processed once the returned items are received, inspected, and verified to meet return eligibility requirements.

All returns require prior authorization. Please contact us before returning any merchandise:

• Email: support@tradingcardmarket.com
• Phone: (314) 706-1404
• Contact Form

International Returns

We are happy to accept returns on unopened, factory-sealed products within 14 days of the delivery date.

International customers are responsible for arranging and paying for return shipping directly with their preferred carrier (such as their local postal service, UPS, DHL, etc.).

Please note:

• Original shipping charges are non-refundable.
• Duties, taxes, customs fees, and brokerage fees are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Some returns may be subject to a 15% restocking fee.

Once the return is received and verified to be unopened and in its original condition, the refund will be processed accordingly.

All international returns require prior authorization. Please contact us before returning any merchandise:

• Email: support@tradingcardmarket.com
• Phone: (314) 706-1404
• Contact Form
  

Eligibility for Refunds & Returns

To qualify for a refund or return:

• Items must be in the same condition in which they were received.
• Products must remain unopened and in their original factory-sealed packaging.
• Serial-numbered single trading cards must have matching serial numbers.
• Graded trading cards must have matching certification numbers.
• Proof of purchase or order confirmation is required.

Items Ineligible for Returns or Refunds

The following items are not eligible for return or refund:

• Opened products
• Products opened after delivery due to suspected damage or missing contents
• Non-serial-numbered single trading cards
• Gift cards
• Original shipping charges
• International duties, taxes, customs fees, or brokerage charges
• Norton Shopping Guarantee / Package Protection fees once tracking information has been assigned to an order

Norton Shopping Guarantee & Package Protection

Trading Card Market offers optional Norton Shopping Guarantee with Package Protection during checkout for eligible lost, stolen, or damaged shipments.

If you purchased Package Protection, claims must be submitted directly through Norton Shopping Guarantee and are subject to their eligibility requirements and terms.

Please note:

• Package Protection fees are non-refundable once tracking information has been assigned to an order.
• Certain benefits advertised by Norton, including Identity Theft Protection and Lowest Price Guarantee programs, are not included through Trading Card Market purchases.

For complete details, claim eligibility, and filing instructions, please visit our Package Protection Information page.

Missing, Incorrect, or Damaged Items

Please notify us immediately if:

• You receive an incorrect item
• An item is missing from your order
• An item arrives damaged

You may contact us via:

• Email: support@tradingcardmarket.com
• Phone: (314) 706-1404
• Contact Form
  

To be eligible for a replacement or refund, all items must remain unopened and in their original condition. Items that have been opened, used, or altered after delivery are not eligible for return, refund, or replacement.

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

Mispacks, Misprints & Manufacturing Issues

All sealed trading card products sold by Trading Card Market are brand new and factory-sealed.

Any issues related to mispacks, misprints, missing manufacturer-inserted items, or other factory/manufacturing defects must be resolved directly with the product manufacturer.